Workshops
Human Nature Development’s workshops are powerful and interactive. We believe that the best workshops engage participants with the trainer and each other, and encourage self-reflection along with practical ideas on how to implement what you learn into everyday life.
We can help you find the right solution for your team. If you don’t see quite what you’re looking for, contact us to discuss a custom designed workshop to address your needs.
Workshops can be delivered in-house, at an outside venue, or even online to suit remote teams, pandemic restrictions or tricky geography.
Engaged Teams
As you grow your business, involving your team in the process is a vital element to keep them engaged and happy at work. An Engagement Workshop can be used in a variety of ways to fully engage your people, including but not limited to:
- Goal Setting and Planning
- Mission Building and Core Values
- Feedback for Strategic Planning
- Problem Solving
- Creative Input
- SWOT Analysis
Conflict Management
Unhappy people can be stressful to deal with, and developing your skills in this area can help to diffuse conflict situations effectively AND reduce stress in your team.
Conflict management is as much about management of self as it is about influencing the other person. In this workshop, we delve into managing difficult emotions, building self-awareness, and developing assertiveness, and learn different approaches to managing and de-escalating conflict situations.
This is a half-day workshop (approx 3 hours), delivered by Liz Wootton.
Customer Service
Designed with retail and hospitality in mind (but applicable in many situations), this workshop draws from Liz Wootton’s extensive experience with arguably some of the world’s most demanding customers – brides.
Tiny details – including non-verbal communication – can make or break a customer’s experience in your business, and fear of ‘pushy sales’ can get in the way of providing the help that customers often need to find what they need. This interactive workshop explores what ‘customer service’ really means, why it matters so much in today’s world, and what you and your staff can do to turn ordinary customers into raving fans.